We aim to collect and process only information reasonably necessary to provide our services, operate our platforms, support customers, protect our systems and meet applicable legal obligations.
1. Introduction and Scope
Banyan Global Group (“Banyan”, “we”, “us” or “our”) respects the privacy of customers, website visitors, mobile application users, business partners and other individuals who interact with our services.
This Privacy Policy applies to personal information processed through the Banyan Global Group corporate website, Banyan ONE, participating Banyan businesses, enquiry forms, customer accounts, bookings, purchases, support requests and other connected digital services.
2. Banyan ONE
Banyan ONE is a customer application designed to provide access to participating businesses and services within the Banyan ecosystem.
Services accessible through Banyan ONE may include:
- Travel and tourism services
- Digital services
- Property services
- Import, export and trade enquiries
- Food products and related commerce
- Café and restaurant services
- Customer offers and updates
- Customer accounts and notifications
- Customer support
Additional Banyan businesses and services may become available as they are launched.
3. Information We May Collect
Account and Contact Information
Depending on the services you use, this may include:
- Full name
- Email address
- Mobile number
- Country and country code
- Customer account information
- Communication preferences
Authentication Information
Banyan ONE may use email-based one-time passwords (OTP) or other secure authentication mechanisms to verify customer accounts. Authentication and session information may be processed to maintain account security and provide access to protected features.
Enquiries and Service Information
This may include:
- Type of service requested
- Enquiry details and messages
- Preferred service or destination
- Booking or service requirements
- Customer support communications
4. Travel and Booking Information
When customers use Banyan Holidays or related travel services, additional information may be required to respond to an enquiry or fulfil a confirmed booking.
Depending on the service, this may include:
- Traveller names
- Travel dates and destinations
- Flight requirements
- Hotel requirements
- Tour and package information
- Number of travellers
- Booking references
- Special service requests
- Information reasonably necessary for relevant travel suppliers or service providers
5. Purchases, Orders and Transactions
When you make or request a purchase, booking or transaction through a participating Banyan service, we may process:
- Products or services requested
- Order and booking details
- Transaction references
- Payment status
- Invoice information
- Refund or cancellation information
- Purchase history where required for customer service
6. Payment Information
Where online payments are available, transactions may be processed by authorized banks, payment gateways or payment service providers.
Banyan does not intend to store complete payment-card credentials, such as full card numbers or security codes, unless specifically required and lawfully permitted.
Independent payment providers may process information according to their own privacy policies and security requirements.
7. Device and Technical Information
Certain technical information may be processed where reasonably necessary for operation, security and diagnostics, including:
- Device type
- Operating system
- Browser information
- Application version
- IP address
- Session information
- Error and diagnostic information
- Security-related activity
8. How We Use Personal Information
We may use personal information to:
- Create and manage customer accounts
- Authenticate users
- Respond to enquiries
- Process bookings, orders and service requests
- Provide customer support
- Deliver requested products and services
- Send transactional and service notifications
- Maintain booking and transaction records
- Prevent fraud and unauthorized access
- Protect our customers and systems
- Meet applicable legal, accounting, regulatory and compliance obligations
- Improve service reliability and operation
- Send promotional communications where permitted by applicable law and the customer's communication choices
9. Banyan Group Services
Banyan ONE provides access to multiple businesses and services within the Banyan ecosystem.
Information may be made available to the relevant participating Banyan business where reasonably necessary to respond to an enquiry, fulfil a transaction, provide a requested service or support a customer.
Access should be limited to information reasonably necessary for the relevant business function.
10. Service Providers and Business Partners
We may engage trusted third parties to support the operation and fulfilment of our services. Depending on the service, these may include providers of:
- Cloud infrastructure
- Database and authentication services
- Email delivery
- Website and application hosting
- Payment processing
- Analytics and diagnostics
- Customer communications
- Travel reservation services
- Airline, hotel and transportation services
- Tour operations
- Insurance or other requested travel-related services
Such parties may receive information where reasonably necessary to perform the relevant service and subject to applicable legal and contractual requirements.
11. Technology Infrastructure
Banyan services may use third-party technology providers, including Supabase, for functions such as authentication, databases and application infrastructure.
Information processed through such systems may include account identifiers, authentication information and other information necessary to operate Banyan ONE and related services.
12. International Data Processing and Transfers
Banyan serves customers and works with service providers and business partners across multiple countries. Personal information may therefore be processed in a country different from the customer's country of residence.
Where required by applicable law, reasonable measures are used to provide appropriate protection for personal information transferred internationally.
13. Data Sharing and Disclosure
We may disclose information where reasonably necessary:
- To provide a service requested by the customer
- To process a booking, purchase or transaction
- To the relevant participating Banyan business
- To authorized technology and service providers
- To travel suppliers and booking partners
- To payment providers
- To comply with applicable laws, legal obligations or lawful government requests
- To protect customers, our systems, security or legal rights
- In connection with a lawful corporate restructuring, merger, acquisition or transfer
Banyan does not sell personal information for monetary consideration.
14. Marketing Communications
Customers may be offered the option to receive Banyan offers, promotions and business updates.
Where consent is legally required, marketing communications will be sent in accordance with the customer's choices. Customers may withdraw from promotional communications through available unsubscribe mechanisms or by contacting us.
Essential transactional or service communications may continue where necessary to provide a requested service.
15. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was processed, including:
- Providing requested services
- Maintaining customer accounts
- Completing bookings and transactions</